Point Broadband
Network Operations AnalystOpelika, AL
Summary:
Operations analysts play a crucial role in the PBB organization, driving improvements and enhancing overall efficiency through analytics and market research.
Through expertise and insights, they streamline processes, reduce costs, and increase productivity.
The senior operations analyst role serves as a subject matter expert to help the organization make business decisions for long-term success and growth of the department.
They use best practice models for planning, production, and material management techniques and processes.
Individuals in this role develop process documentation for processes and procedures and prepare and execute test plans for new functionality.
Additionally, senior operations analysts publish communications related to deploying new functionalities and translate user requirements into user requests and program specifications.
Duties and
Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Communicates and collaborates with users to analyze information needs and functional requirementsCollaborates with leadership, engineers, developers, and subject matter experts to establish their organization's technical vision and analyze trade-offs between usability and performance needsWorks with users to define concepts under the direction of project leadersAnalyzes data and makes recommendations for improvementsManages cross departmental processes and procedures, displaying excellent knowledge of business processes and best practices, strong customer service and documentation skills, and the ability to explain technical concepts to a broad audienceDevelops and manages the PBB Cross-Platform Information System for Production and Network EngineeringCreates Leadership reports and KPIsDrive continuous improvement initiatives throughout the organization.
By constantly monitoring performance metrics and analyzing data trends, they identify opportunities for further optimizationConducts market research and interviews cross-functional teams to gather data and answer key questions.
Collaborates to develop action plans to achieve measurable improvements across various departments, such as implementing modern technologies, revising standard operating procedures (SOPs), or providing training to enhance employee skillsAdheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectivesTechnical Skills/Competencies:
Bachelor's Degree or relevant work experience6
years previous experience in IT, Network Operations, 10
years' experience in Analyst role ITIL, HDM, Six Sigma and PMP Certifications a plusMust have excellent knowledge of business processes and best practices, strong customer service and documentation skills, and the ability to explain technical concepts to a broad audienceStrong analytic and product management skills are needed, as is the ability to interact professionally with a diverse group of executives, managers, and subject matter expertsLeadership skills with the ability to exercise sound judgment and be decisive under pressureAbility to identify structural, technical, and procedural shortcomings and suggest and implement improvementsAbility to work on multiple projects effectively and efficiently, both independently and collaboratively with a teamAn understanding of how to tailor a process to circumstancesCalm, methodical, proactive, great attention to detail, strong integrity Strong facilitation, teamwork, influencing, interpersonal skills, written and oral communication skillsCustomer focused, passionate about the customer experienceProactive, positive, can do, collaborative attitudeCandidates need to successfully complete a pre-employment screen, which may include a drug testBehavioral Skills/Competencies:
Demonstrate strong leadership skills driving a virtual resolution team with confidence and authorityAn ability to gain trust and build relations at all levels with aptitude to influence, empower, guide and lead groups up to and including director levelAbility to influence and lead technical conversations with various technical support groupsWork independently with limited supervision and collaborate synchronously and asynchronously on tasks as part of a distributed teamTeam player with a passion for service and a proven ability to work with technical and non-technical colleagues across all levels of the organizationCommunicate clearly, transparently, candidly, and respectfully under pressureOperate with focused calm and efficiency during critical and sensitive circumstancesKeen attention to detail, and strong organizational, customer service, and decision-making skillsOrganize, prioritize, and manage time effectively in a fast-paced environmentAdapt to shifting priorities, demands, and timelinesTake accountability for your actions and own tasks through to completionPhysical Demands/Working Conditions:
While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence and reportsThe employee must occasionally walk, reach with hands and arms, and drive a vehicle.
The employee may occasionally lift and/or move up to 30 pounds.
May be required to climb stairs, ladders or rampsThe job is generally performed in various office settings, and the employee may be subject to related conditions such as dustThe ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, ) and telephones, but occasionally may be above normal for portions of business dayThe ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, ) and telephones, but occasionally may be above normal for portions of business dayMust be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
Benefits:
Medical (3 plans to choose from), Dental and VisionShort Term Disability Flexible Spending AccountsCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffShare the Care Paid Time OffPaid HolidaysCell Phone Allowance Applicable by Position Career Progression OpportunitiesDiscounted Broadband Services Where Applicable About the Company:
Point Broadband.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Operations analysts play a crucial role in the PBB organization, driving improvements and enhancing overall efficiency through analytics and market research.
Through expertise and insights, they streamline processes, reduce costs, and increase productivity.
The senior operations analyst role serves as a subject matter expert to help the organization make business decisions for long-term success and growth of the department.
They use best practice models for planning, production, and material management techniques and processes.
Individuals in this role develop process documentation for processes and procedures and prepare and execute test plans for new functionality.
Additionally, senior operations analysts publish communications related to deploying new functionalities and translate user requirements into user requests and program specifications.
Duties and
Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Communicates and collaborates with users to analyze information needs and functional requirementsCollaborates with leadership, engineers, developers, and subject matter experts to establish their organization's technical vision and analyze trade-offs between usability and performance needsWorks with users to define concepts under the direction of project leadersAnalyzes data and makes recommendations for improvementsManages cross departmental processes and procedures, displaying excellent knowledge of business processes and best practices, strong customer service and documentation skills, and the ability to explain technical concepts to a broad audienceDevelops and manages the PBB Cross-Platform Information System for Production and Network EngineeringCreates Leadership reports and KPIsDrive continuous improvement initiatives throughout the organization.
By constantly monitoring performance metrics and analyzing data trends, they identify opportunities for further optimizationConducts market research and interviews cross-functional teams to gather data and answer key questions.
Collaborates to develop action plans to achieve measurable improvements across various departments, such as implementing modern technologies, revising standard operating procedures (SOPs), or providing training to enhance employee skillsAdheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectivesTechnical Skills/Competencies:
Bachelor's Degree or relevant work experience6
years previous experience in IT, Network Operations, 10
years' experience in Analyst role ITIL, HDM, Six Sigma and PMP Certifications a plusMust have excellent knowledge of business processes and best practices, strong customer service and documentation skills, and the ability to explain technical concepts to a broad audienceStrong analytic and product management skills are needed, as is the ability to interact professionally with a diverse group of executives, managers, and subject matter expertsLeadership skills with the ability to exercise sound judgment and be decisive under pressureAbility to identify structural, technical, and procedural shortcomings and suggest and implement improvementsAbility to work on multiple projects effectively and efficiently, both independently and collaboratively with a teamAn understanding of how to tailor a process to circumstancesCalm, methodical, proactive, great attention to detail, strong integrity Strong facilitation, teamwork, influencing, interpersonal skills, written and oral communication skillsCustomer focused, passionate about the customer experienceProactive, positive, can do, collaborative attitudeCandidates need to successfully complete a pre-employment screen, which may include a drug testBehavioral Skills/Competencies:
Demonstrate strong leadership skills driving a virtual resolution team with confidence and authorityAn ability to gain trust and build relations at all levels with aptitude to influence, empower, guide and lead groups up to and including director levelAbility to influence and lead technical conversations with various technical support groupsWork independently with limited supervision and collaborate synchronously and asynchronously on tasks as part of a distributed teamTeam player with a passion for service and a proven ability to work with technical and non-technical colleagues across all levels of the organizationCommunicate clearly, transparently, candidly, and respectfully under pressureOperate with focused calm and efficiency during critical and sensitive circumstancesKeen attention to detail, and strong organizational, customer service, and decision-making skillsOrganize, prioritize, and manage time effectively in a fast-paced environmentAdapt to shifting priorities, demands, and timelinesTake accountability for your actions and own tasks through to completionPhysical Demands/Working Conditions:
While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence and reportsThe employee must occasionally walk, reach with hands and arms, and drive a vehicle.
The employee may occasionally lift and/or move up to 30 pounds.
May be required to climb stairs, ladders or rampsThe job is generally performed in various office settings, and the employee may be subject to related conditions such as dustThe ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, ) and telephones, but occasionally may be above normal for portions of business dayThe ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, ) and telephones, but occasionally may be above normal for portions of business dayMust be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
Benefits:
Medical (3 plans to choose from), Dental and VisionShort Term Disability Flexible Spending AccountsCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffShare the Care Paid Time OffPaid HolidaysCell Phone Allowance Applicable by Position Career Progression OpportunitiesDiscounted Broadband Services Where Applicable About the Company:
Point Broadband.
Estimated Salary: $20 to $28 per hour based on qualifications.
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