SYNERGY HomeCare of Opelika, Montgomery
SYNERGY HomeCare of Opelika, Montgomery - Must have scheduling experience, Must be able to contact caregivers and/or clients by phone!The Part-Time Weekend Scheduling Coordinator(s) (WSC's) will report directly to thescheduling manager.
The WSC's will be responsible for guiding and coordinating all scheduling-related activities of the SYNERGY HomeCare business from Friday afternoon through Mondaymornings and will be in a rotation for the phones and staffing on holidays and in the absence offull-time scheduling coordinators/manager when there is a need.
This position includes leadership in areas of the business including maintaining positiverelationships with caregivers and clients and organizing schedules to accommodate both clientsand caregivers.
The shifts will consist of Friday 4pm -1130pm, Saturday 6am-3pm, Saturday3pm -1130pm, Sunday 6am -3pm, Sunday 3pm -1130pm, Monday 5am-9am.
The work locationof all shifts will in the Opelika office at 3320 Skyway, Suite 801 Opelika, AL 36801.
This position requires the WSC's to be on-site in the Opelika Office during their designated shiftto answer live calls and to restaff callouts and open assignments.
The WSC's will beresponsible for logging all incoming and out-going calls in the communication log sheet andeRSP during their shift and documenting any unresolved issues for their relief to be able toimmediately begin working on upon arrival.
The WSC's will answer every call received in apleasant manner and be responsible for making schedule changes, dispatching a replacementcaregiver to a client's home, conducting a prospect intake and scheduling a home assessmentfor the client care coordinator.
The main office phone is always to be used for conducting business during shift hours.
Themain line is only to be transferred to the main voice mail box at 11:
30 pm on Friday, Saturday,and Sunday evenings.
The Morning WSC is responsible for listening to all messages receivedfrom 11:
30pm - 6:
00am and addressing all issues that might have occurred during this timeperiod.
This position requires establishing a positive office culture where caregivers want to work,promoting office initiatives, and keeping good communication with caregivers.
Additionally, the WSC's will be responsible for collaborating with the office management team to enhanceemployee satisfaction and morale, client satisfaction and revenue growth.
Qualifications:
Knowledge of scheduling and on-call procedures (preferred)Possess at least one year experience in healthcare or home care, working with theelderly, disabled or individuals requiring supportive services (preferred)Proficiency in computer skills (Google Suite, Excel, Power Point, etc)Knowledge of scheduling software (eRSP or similar) or CRM preferredMust possess leadership skills, human relations abilities, customer satisfaction skills,and organizational skillsWell-honed time management skillsExemplary communication skills, both verbal and written Essential Duties and
Responsibilities:
Regular communication with caregiversProspect Intake callsRegular communication with clients and their familiesSchedules shifts and hours by matching caregiver qualifications and availability toclient's needsWatching a daily visit list closely to be sure all caregivers have arrived to their shifts andthat their assignments are completed accurately for our clientsFilling in shifts when there is a change or cancelled shift in a client or caregiver scheduleCommunicates new assignments and/or schedule changes to CGs and clientsProcesses data necessary to initiate accurate payroll and billing processesParticipates in on-call rotation as assigned.
Participates in client care conferences as requested by immediate supervisorWorks with Client Care Manager and Hiring and Retention Manager to assist inresolution of CG issues.
Ability to recognize trends and potential problems and proactively address issues beforethey occur.
Weekend reporting of accountabilitiesThis job description is not intended to be all inclusive.
The employee will be expected to performother reasonable duties as assigned.
About the Company:
SYNERGY HomeCare of Opelika, Montgomery.
Estimated Salary: $20 to $28 per hour based on qualifications.
The WSC's will be responsible for guiding and coordinating all scheduling-related activities of the SYNERGY HomeCare business from Friday afternoon through Mondaymornings and will be in a rotation for the phones and staffing on holidays and in the absence offull-time scheduling coordinators/manager when there is a need.
This position includes leadership in areas of the business including maintaining positiverelationships with caregivers and clients and organizing schedules to accommodate both clientsand caregivers.
The shifts will consist of Friday 4pm -1130pm, Saturday 6am-3pm, Saturday3pm -1130pm, Sunday 6am -3pm, Sunday 3pm -1130pm, Monday 5am-9am.
The work locationof all shifts will in the Opelika office at 3320 Skyway, Suite 801 Opelika, AL 36801.
This position requires the WSC's to be on-site in the Opelika Office during their designated shiftto answer live calls and to restaff callouts and open assignments.
The WSC's will beresponsible for logging all incoming and out-going calls in the communication log sheet andeRSP during their shift and documenting any unresolved issues for their relief to be able toimmediately begin working on upon arrival.
The WSC's will answer every call received in apleasant manner and be responsible for making schedule changes, dispatching a replacementcaregiver to a client's home, conducting a prospect intake and scheduling a home assessmentfor the client care coordinator.
The main office phone is always to be used for conducting business during shift hours.
Themain line is only to be transferred to the main voice mail box at 11:
30 pm on Friday, Saturday,and Sunday evenings.
The Morning WSC is responsible for listening to all messages receivedfrom 11:
30pm - 6:
00am and addressing all issues that might have occurred during this timeperiod.
This position requires establishing a positive office culture where caregivers want to work,promoting office initiatives, and keeping good communication with caregivers.
Additionally, the WSC's will be responsible for collaborating with the office management team to enhanceemployee satisfaction and morale, client satisfaction and revenue growth.
Qualifications:
Knowledge of scheduling and on-call procedures (preferred)Possess at least one year experience in healthcare or home care, working with theelderly, disabled or individuals requiring supportive services (preferred)Proficiency in computer skills (Google Suite, Excel, Power Point, etc)Knowledge of scheduling software (eRSP or similar) or CRM preferredMust possess leadership skills, human relations abilities, customer satisfaction skills,and organizational skillsWell-honed time management skillsExemplary communication skills, both verbal and written Essential Duties and
Responsibilities:
Regular communication with caregiversProspect Intake callsRegular communication with clients and their familiesSchedules shifts and hours by matching caregiver qualifications and availability toclient's needsWatching a daily visit list closely to be sure all caregivers have arrived to their shifts andthat their assignments are completed accurately for our clientsFilling in shifts when there is a change or cancelled shift in a client or caregiver scheduleCommunicates new assignments and/or schedule changes to CGs and clientsProcesses data necessary to initiate accurate payroll and billing processesParticipates in on-call rotation as assigned.
Participates in client care conferences as requested by immediate supervisorWorks with Client Care Manager and Hiring and Retention Manager to assist inresolution of CG issues.
Ability to recognize trends and potential problems and proactively address issues beforethey occur.
Weekend reporting of accountabilitiesThis job description is not intended to be all inclusive.
The employee will be expected to performother reasonable duties as assigned.
About the Company:
SYNERGY HomeCare of Opelika, Montgomery.
Estimated Salary: $20 to $28 per hour based on qualifications.
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